REFUND POLICY
A LEGAL DISCLAIMER
Thank you for choosing Hailey's Skin Care Studio. We want every client to have a positive experience. This Refund Policy explains our policies regarding appointments, cancellations, deposits, prepaid services, and refunds.
1. Facial Services
Facial services are personalized treatments performed at the time of the scheduled appointment. Because time, supplies, and preparation are reserved specifically for each client, completed facial services are generally non-refundable.
Once a facial service has been performed, we do not offer refunds based solely on dissatisfaction with the results. However, we encourage you to contact us promptly so we can discuss your concerns and determine whether a reasonable adjustment or follow-up appointment may be appropriate.
2. Deposits and Prepayments
A deposit or prepayment may be required to reserve an appointment.
Unless otherwise stated at the time of booking:
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Deposits are applied toward the cost of the scheduled service.
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Deposits are non-refundable if the appointment is canceled late or missed.
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Deposits may be transferred to a rescheduled appointment if sufficient notice is provided before the 24 hour cancellation mark.
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Deposits may not be transferred to another person or used for future bookings if canceled after the 24 hour grace period.
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Promotional, discounted, or package services may be subject to additional terms.
3. Cancellations and Rescheduling
We understand that plans can change. Clients must cancel or reschedule appointments at least 24 hours before the scheduled appointment time.
Cancellations or rescheduling requests made with sufficient notice may be eligible for:
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Transfer of the deposit to a new appointment;
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A service credit; or
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A refund of any eligible prepaid amount, at our discretion.
Cancellations made with less than 24 hours notice may result in forfeiture of the deposit or a cancellation fee of 50% of the original service fee.
4. No-Shows and Late Arrivals
If you do not attend your appointment without providing notice, the appointment will be considered a no-show.
No-show appointments may result in:
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Forfeiture of the deposit;
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A cancellation fee;
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Loss of any prepaid service amount; or
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A requirement to pay in full before booking future appointments.
If you arrive late, your service may need to be shortened or rescheduled so that we can remain on schedule. The full service price may still apply when a late arrival prevents the complete treatment from being performed.
5. Service Adjustments and Concerns
If you are dissatisfied with your facial service, please contact us within 48 hours of your appointment.
We may, at our discretion, offer:
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A complimentary consultation;
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A reasonable service adjustment;
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A follow-up appointment; or
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Another appropriate resolution based on the circumstances.
Any adjustment must be approved in advance. We cannot guarantee a particular result because outcomes may vary depending on skin type, sensitivity, skincare history, lifestyle, and compliance with aftercare instructions.
6. Reactions or Skin Concerns
Some temporary redness, sensitivity, dryness, or other reactions may occur after a facial. Clients should follow all aftercare instructions provided by our staff.
If you experience an unexpected or concerning reaction, contact us as soon as possible. If you experience a severe reaction or medical emergency, seek immediate medical attention.
Refunds are not automatically provided for normal temporary reactions or results that differ from a client’s expectations. Each concern will be reviewed individually.
7. Gift Cards and Packages
Gift cards, memberships, packages, and promotional credits are generally non-refundable and may not be exchanged for cash, except where required by applicable law.
Unused package services may be subject to expiration dates, transfer restrictions, and other terms provided at the time of purchase.
8. Refund Requests
To request a refund or discuss a concern, contact us at: